Custom Training

The CC-Expertise team has extensive experience with delivering training to various user profiles in the Contact Center field. We deliver tailored training sessions to support you throughout your project lifecycle.

Many customers acknowledge and appreciate the obvious benefit of having tailored training that completes and helps put generic vendor training into the context of their very own project environment.

We understand that customers and support users have specific needs and requirements when it comes to training and knowledge transfer and offer our services to help you design and deliver custom training sessions.

 

The scope of our training services cover the following project phases:

  • During early project initiation phases
  • During requirement definition to help business users understand the full capabilities of the available technology
  • During the implementation phase
  • During the testing phase
  • During roll out phase
  • Support phase

 

Please contact us to find out how our team can support you with your custom training requirements


Project Management

Project Management

The CC-Expertise team has over 15 years experience in the Contact Center business field covering both business and technical fields.Our core business is to provide excellence in customer services, contact...

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Custom Training

Custom Training

The CC-Expertise team has extensive experience with delivering training to various user profiles in the Contact Center field. We deliver tailored training sessions to support you throughout your project l...

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Technical Support

Technical Support

CC-Expertise’s mission is to help our customers provide and maintain the highest standards of their own customer service offerings. In environments faced with an increasing complexity in technology compone...

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Professional Services

Professional Services

The CC-Expertise team has a pan-European wide project experience in delivering contact center projects. We are specialist system integrator team with 15+ years of experience with implementation and deliver...

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Application Development

Application Development

The CC-Expertise team has extensive experience with solution and application development. We do provide various custom development to help customers with the integrations of Contact Centre applications. Th...

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