Technical Support

CC-Expertise’s mission is to help our customers provide and maintain the highest standards of their own customer service offerings.

In environments faced with an increasing complexity in technology components, it is most important to ensure continuous efficiency of your business operations. To meet this prime objective of maintaining the highest availability levels of your technical platform, The GenExpertise team can provide you with skilled resources and a European wide project experience that can help your existing support staff.Technical Support Expertise

Beyond fixing technical issues, our objective is to train and share our experience and best practices with your own support team.

 

The CC-Expertise team offers a range of support services that can help you in various areas such as:

  • Support following software migration and upgrade activities
  • Conduction and implementation of proactive monitoring and system health check measures
  • Support with troubleshooting activities
  • Tailored training
  • Conduction and implementation of of system health checks
  • Managing software issue resolution with Genesys tier 3 engineering

 

We offer our Support services across a variety of Contact Center technologies around Genesys product suite. Please contact us to find out how our support services could help you with your operations.

 

Project Management

Project Management

The CC-Expertise team has over 15 years experience in the Contact Center business field covering both business and technical fields.Our core business is to provide excellence in customer services, contact...

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Custom Training

Custom Training

The CC-Expertise team has extensive experience with delivering training to various user profiles in the Contact Center field. We deliver tailored training sessions to support you throughout your project l...

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Technical Support

Technical Support

CC-Expertise’s mission is to help our customers provide and maintain the highest standards of their own customer service offerings. In environments faced with an increasing complexity in technology compone...

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Professional Services

Professional Services

The CC-Expertise team has a pan-European wide project experience in delivering contact center projects. We are specialist system integrator team with 15+ years of experience with implementation and deliver...

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Application Development

Application Development

The CC-Expertise team has extensive experience with solution and application development. We do provide various custom development to help customers with the integrations of Contact Centre applications. Th...

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