Project Management

The CC-Expertise team has over 15 years experience in the Contact Center business field covering both business and technical fields.Our core business is to provide excellence in customer services, contact Centre project implementation based on Genesys solution suite.

We have a proven track record in leading large cross-functional, multi-disciplined and multi-cultural project teams. We provide value added and commercial experience to your project governance including tender management and vendor selection based on standard methodologies.Project Management Expertise

Besides Prince 2 (Projects In Controlled Environments) accreditation, we have extensive experience in managing technical projects in different European countries across multiple industry sectors focusing essentially on Contact Centre technology implementations.

 

Based on our excellent understanding of the Contact Centre technology and specifically Genesys product suite and interfacing third party products we are able to support you with our project experience in all phases of your projects:

  • Project conception
  • Project implementation
  • Project roll out
  • Project review

 

Please contact us to discuss how we could put our technical expertise and project experience at your service to help you meet you project management objectives.

 

Project Management

Project Management

The CC-Expertise team has over 15 years experience in the Contact Center business field covering both business and technical fields.Our core business is to provide excellence in customer services, contact...

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Custom Training

Custom Training

The CC-Expertise team has extensive experience with delivering training to various user profiles in the Contact Center field. We deliver tailored training sessions to support you throughout your project l...

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Technical Support

Technical Support

CC-Expertise’s mission is to help our customers provide and maintain the highest standards of their own customer service offerings. In environments faced with an increasing complexity in technology compone...

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Professional Services

Professional Services

The CC-Expertise team has a pan-European wide project experience in delivering contact center projects. We are specialist system integrator team with 15+ years of experience with implementation and deliver...

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Application Development

Application Development

The CC-Expertise team has extensive experience with solution and application development. We do provide various custom development to help customers with the integrations of Contact Centre applications. Th...

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