Professional Services

The CC-Expertise team has a pan-European wide project experience in delivering contact center projects. We are specialist system integrator team with 15+ years of experience with implementation and delivery of Contact Centre technology.

We are true subject matter experts in the delivery of Contact Center projects based on the Genesys solution suite.

We do offer our services through Genesys professional services and provide you as such with access to a wide network of professionals and worldwide project experience.

In addition to Genesys product suite certifications, we have extensive experience covering the following areas:

  • Professional services best practiceGenesys Professional Services Expertise
  • Technical architecture and design
  • Multi-channels interaction handling
  • Genesys SIP architecture and deployment
  • Intelligent routing
  • Performance enhancement
  • Unit and Load testing
  • Business metrics and reporting

Our professional services offerings are about adding value to your organization throughout all project phases:

  • Pre-sales activities
  • Assessment of business and technical requirements
  • Technology and vendor selection process
  • Functional and technical design and documentation
  • Best practice deployment methods
  • Roll-out across different environments and locations
  • Troubleshooting activities

Please contact us to find out how our Professional Services team can provide you with support with the implementation and roll out of your projects.

 

Project Management

Project Management

The CC-Expertise team has over 15 years experience in the Contact Center business field covering both business and technical fields.Our core business is to provide excellence in customer services, contact...

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Custom Training

Custom Training

The CC-Expertise team has extensive experience with delivering training to various user profiles in the Contact Center field. We deliver tailored training sessions to support you throughout your project l...

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Technical Support

Technical Support

CC-Expertise’s mission is to help our customers provide and maintain the highest standards of their own customer service offerings. In environments faced with an increasing complexity in technology compone...

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Professional Services

Professional Services

The CC-Expertise team has a pan-European wide project experience in delivering contact center projects. We are specialist system integrator team with 15+ years of experience with implementation and deliver...

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Application Development

Application Development

The CC-Expertise team has extensive experience with solution and application development. We do provide various custom development to help customers with the integrations of Contact Centre applications. Th...

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